How do I book and pay for a course?
Does my child need to bring their armbands or other swimming aids?
What is your policy on photographing my child?
What happens if I cancel my course?
Can I do a catch up lesson as my child has been ill?
I’m going on holiday; can I pay only for the lessons we will be attending?
How do I re-enrol for the next course?
 

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How do I book and pay for a course?
You can book by either downloading a booking form from our website or alternatively by
phoning the office who will then send a form in the post. Payment is made when sending
the booking form into our office, cheques made payable to Swim School Academy.

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Does my child need to bring their armbands or other swimming aids?
Each of our pools has all the equipment necessary for your child’s lesson. If the teacher
feels that your child needs extra buoyancy aids they will supply them for you.

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What is your policy on photographing my child?
Under the guidance of the ASA and in accordance with our child protection policy photographing
or videoing your child is not allowed at any time. Mobile phones are not allowed to be used at
any of pools and should always be switched off.

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What happens if I cancel my course?
Once a place has been booked on a course, there will be no refund given if cancelled
less than 7 days prior to the start date. Courses cancelled with more than 7 days notice
will be entitled to a refund for monies paid, but there will be a £20.00 administration fee.

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Can I do a catch up lesson as my child has been ill?
Catch up lessons may be available if you have missed three or more lessons due to
illness but this is only at the discretion of your teacher and availability.

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I’m going on holiday; can I pay only for the lessons we will be attending?
Unfortunately you will have to pay for the whole course to guarantee your place.
Although if you miss 3 or more lessons in a row due to that ‘special’ holiday then the
above rule for catch ups may apply.

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How do I re-enrol for the next course?
Near the end of each course of lessons, you will be given a re-enrolment form to enable
you to continue. Priority is given to those that are already in Swim School Academy and who are not
changing class, day and time, 2nd priority is then given to those that are already in
Swimschool who wish to change day or time. This priority is only given if the re-
enrolment is received before the cut off date, which is usually the second to last week of a course.
Once this date has been reached places will then be allocated to our waiting lists.